Issue date: 01/04/2021

Revision date: 29/05/2026

Shipping and delivery

Rica Spa is committed to delivering all your products as quickly as possible, using specialized carriers to ensure the integrity of the goods.

SHIPPING COSTS

The system automatically calculates delivery costs based on the cart value and the destination:

Delivery methods for orders under € 49.99

• Standard € 6.50

• Standard for minor islands, Venice lagoon, Livigno € 21.00

Delivery methods for orders over € 49.99

• Standard FREE

• Standard for minor islands, Venice lagoon, Livigno € 16.00

At the link below is the table of postal codes subject to delivery limitations.

DELIVERY AND RECEIPT

1. Delivery methods

Once prepared, the order is shipped to the postal address provided by the Buyer at the time of placing the order.

The Products are delivered by postal services or a specialized provider (hereinafter the

“Carrier”). In the event the Buyer is absent, the Carrier will make a second delivery attempt the following day. If the second attempt is unsuccessful, the Buyer shall collect the order from the nearest Carrier office within two business days, otherwise the order will be returned to the seller without any right to a refund.

Should the customer wish to receive the order they already paid for again, they must contact the email address contacts@ricagroup.com and proceed with payment via bank transfer for the shipping and return costs incurred by the Seller.

2. Timelines

Orders are prepared by the logistics center and delivered by the courier chosen by the Seller. The Buyer can track the progress of their order through the link provided in the shipping confirmation email.

Estimated delivery times are highlighted in the table below and are calculated from the date the order is placed. The estimated time is indicative and subject to change.

Estimated times: 3-5 business days from the order date.

Cut-off at 12:00 PM. For orders placed after 12:00 PM or during a non-business day, the estimated delivery time requires an additional business day.

For destinations such as minor islands, Venice lagoon, or Livigno, the delivery time may require an additional business day.

3. Delivery delay

The Seller is not responsible for delivery problems due to events or situations beyond its control, including cases of delays attributable to the transport service or loss of products. In the event of delays, please inform Customer Service as soon as possible by contacting us through the specific form on the Site or via our

email: contacts@ricagroup.com. The courier will then be contacted to carry out the relevant checks. The Buyer is informed that conducting a check is an uncertain and relatively long process that the Seller cannot control.

4. Receipt

Every delivery is considered completed as soon as the Product(s) is/are made available to the Purchaser by the Carrier.

It is the Purchaser's responsibility to immediately verify, upon receipt of the Product(s), the conformity and integrity of the shipped Product(s), by noting any anomalies or defects on the Carrier's delivery receipt.

Any defect must be notified within 7 days to the Seller's Customer Service via the email address. contacts@ricagroup.com, including photographic evidence of any anomalies or non-conformities.

The Seller will respond within 7 days of receiving the claim by arranging for the potential refund of the product or its possible return.

Any claim made after the aforementioned deadline will be rejected, and the Seller will be relieved of any liability.

FORCE MAJEURE EVENTS

Neither Party shall be liable for the total or partial non-fulfillment or delay in the execution of its obligations under this contract caused by an event that cannot be prevented (hereinafter "Force Majeure Events"). Force Majeure Events may include, by way of example and not limitation, war, riots, insurrections, epidemics and pandemics, severe disruption of Internet security, technical failures, unauthorized access and/or intrusions into website servers, strikes of any form, telecommunication or telephone failures, etc. The Party that claims to have experienced, or to be at risk of experiencing, a Force Majeure Event shall inform the other Party within 5 working days of the event or said risk. The Parties agree to meet in order to jointly determine the terms and conditions for fulfilling orders during the presence of a Force Majeure Event. After 1 (one) month of interruption due to a Force Majeure Event, the Seller may choose to cancel orders and refund the Purchaser, where due.