< span style="font-size: 9pt; font-family: 'Helvetica Neue',sans-serif; color: #282828; background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; -webkit-text-decoration-skip: none; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Issue date: 01/04/2021

Revision date: 29/05/2026

Returns and refunds

Our customers' satisfaction is fundamental. Should you encounter any problems with the products received, please follow the instructions below.

RECEIPT AND ANOMALIES

It is the Buyer's responsibility to verify immediately, upon receipt of the Product(s), the conformity and integrity of the shipped Product(s), reporting any anomalies or defects on the Carrier's delivery receipt.

Any defect must be notified within 7 days to the Seller's Customer Service via the email address contacts@ricagroup.com, providing photographic proof of any anomalies or non-conformities.

The Seller will respond within 7 days of receiving the claim, arranging for a potential refund of the product or its possible return.

Any claim made after the aforementioned deadline will be rejected, and the Seller shall be relieved of any liability.

LEGAL GUARANTEES OF CONFORMITY

Pursuant to articles 129 et seq. of Legislative Decree no. 21/2014 (Consumer Code), the Seller is required to deliver to the Buyer Products that are compliant and free from hidden defects.

Should a product prove to be defective or damaged, the Buyer must:

• Contact customer service.

• Receive return instructions.

• Ship the product to RICA Spa – C.da Valcorrente s/n – 95032 – Belpasso (CT).

• The product must be unused, complete, and in its intact original packaging.

REFUND TIMELINES

Upon receipt of the Product(s) presumed to be non-compliant or affected by a hidden defect, the Seller will inspect the Product(s) to verify their conformity. Likewise, the Seller may perform a quality test on the Product(s) returned by the Buyer to verify that the returned Product(s) is/are the original Product(s). It is understood that such checks are carried out as quickly as possible and within a maximum period of 1 (one) month.

If the non-compliant nature of the Product(s) is confirmed, or if the hidden defect is confirmed, the Seller will proceed, at the Buyer's choice:

• to refund the non-compliant Product(s) or those affected by a hidden defect, as well as the shipping costs, depending on the payment method used by the Buyer, within 7 (seven) days of receipt of the non-compliant or defective Product(s), or;

• at the Buyer's request, to replace the non-compliant Product(s) or those affected by a hidden defect. Sending the Product(s) to the Buyer is done at the Seller's expense and under the conditions of these GCS (General Conditions of Sale).

WITHDRAWAL FOR NON-DELIVERY

If delivery does not take place within the maximum period of 30 days, the Buyer has the right to withdraw from the contract by sending a communication to contacts@ricagroup.com.

In such a case, we will refund all sums paid within 14 days.